Terms and Conditions

Freight Policies

1. Booking and Documentation

Booking Procedures
  - Customers must book air freight services at least 72hrs in advance of the desired shipment date.
  - Bookings can be made through email, or by contacting our customer service team.

Required Documentation
  - Each shipment requires an air waybill, commercial invoice, packing list, and any relevant customs documentation.
  - For international shipments, customers must provide a valid export license and other required permits.

2. Packaging and Labeling and Checking

Packaging Standards
  - Goods must be checked for record and securely packaged to prevent damage during transit. Packaging should comply with international standards and be suitable for air transport.
  - Hazardous materials must be packaged and labeled according to IATA regulations.

Labeling Requirements
  - Packages must be labeled with the sender’s and recipient’s address, handling instructions, and any special markings for fragile or hazardous items.
 

3. Rates and Charges

Pricing Structure

  - Rates are based on the weight, volume, or dimensional weight of the shipment. Additional surcharges may apply for other services.
  - Customers will receive a detailed quotation before booking.

Payment Terms
  - Payment must be made prior to shipment unless a credit account has been established. Accepted payment methods include.
  - Invoices are generated upon booking and are due within 2hrs of issuance.

4. Delivery and Transit Times

Estimated Transit Times
  - Delivery times vary based on the origin, destination, and service level (e.g., standard, express). Estimated times will be provided at the time of booking.

Delivery Guarantees 
  - We commit to delivering within 14 days. Compensation for delays is not subject to our terms and conditions and may not apply in cases of force majeure.

5. Customs and Compliance

Customs Regulations
  - Customers are responsible for providing accurate and complete customs documentation. Any duties or taxes are the responsibility of the consignee unless otherwise specified.

Compliance Requirements
  - All shipments must comply with international air transport regulations, including IATA rules and country-specific regulations.

6. Claims and Liability

Damage and Loss Claims

  - Claims for damaged or lost shipments must be reported within 3 days of receipt or expected delivery date. Claims require documentation, including photos of damage and a copy of our air waybill or Bill of lading.

Liability Limits
  - Our liability for loss or damage is limited to USD 100 per shipment, as detailed in our terms and conditions.

7. Customer Service and Support

Contact Information
  - For inquiries, tracking, or support, customers can reach us at +243 999 047057, or

Complaint Resolution
  - Complaints can be submitted via email or through our customer service hotline. We aim to resolve issues promptly and will provide updates on the resolution process.

8. Special Services

Handling Special Cargo
  - We offer specialized handling for perishable goods, pharmaceuticals, and high-value items. Customers should inform us of any special requirements at the time of booking.

Temperature Control
  - Temperature-controlled services are available for sensitive shipments. Please specify temperature requirements when booking.

9. Security Measures

Security Protocols
  - All shipments are subject to security screening. Customers must ensure that shipments comply with security regulations and do not contain prohibited items.

Risk Management
  - We implement risk management practices to safeguard shipments. However, customers should consider insurance for high-value or sensitive items.

10. Insurance

Insurance Options 
  - Customers may purchase additional insurance for their shipments. Insurance coverage details and premiums will be provided upon request.

Insurance Claims 
  - To file an insurance claim, customers must provide relevant documentation and details of the loss or damage within days.

11. Terms and Conditions

Service Agreement
  - Our full terms and conditions govern all air freight services upon request.

12. Environmental and Sustainability Policies

Sustainability Practices
  - We are committed to reducing our environmental impact. We implement practices to improve fuel efficiency, reduce waste, and promote sustainable operations.